Privacy Policy

Introduction

R290 Heat Pump ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or make a pre-order.

Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, shipping and billing addresses when you place a pre-order
• Payment Information: Processed securely through Stripe (we do not store your credit card details)
• Analytics Data: Page views, referrer information, and anonymized visitor data (IP addresses are hashed for privacy)
• Communications: Messages sent through our contact form

How We Use Your Information

We use your information to:

• Process and fulfill your pre-order
• Send order confirmations and updates
• Respond to your inquiries and customer service requests
• Improve our website and user experience
• Comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Payment processing is handled by Stripe, a PCI-compliant payment processor.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Cancel your pre-order and receive a full refund at any time

Third-Party Services

We use the following third-party services:

• Stripe: Payment processing (see Stripe's privacy policy)
• AWS: Hosting and email services

Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us through our contact form.